Customer Service

We are available Monday–Friday, 9:00 AM–5:00 PM EST.

For issues with ordering, questions regarding shipping and handling, discount codes, or special offers, or inquiries about a yet-to-be-released title, please contact Customer Service by email at: sales@clunymedia.com.

Please allow 48 hours for a reply.

  

Shipping & Handling

For orders in the continental U.S., shipping is via USPS with options of Media Mail and Priority.

For international orders, shipping cost is a flat rate of $19.95 via Amazon Global. 

If an order has not been received within 10 days of ordering, a status update can be provided by writing to sales@clunymedia.com.

 

Returns & Refunds 

Except in the event of a flawed or damaged copy of a book, Cluny does not accept returns or issue refunds. If your order has a flawed or damaged copy, please write to sales@clunymedia.com with details on the item including pictures. Except in these instances, all orders are final.